Returns, Exchanges & Complaints – Affair Fashion

Your satisfaction is our priority. Learn more about how to return, exchange, or file a complaint for products purchased on affairfashion.eu.

Returns

You have the right to return your order within 14 calendar days from the date of receiving the package. To initiate a return, log in to your account and use the Quick Return option.

• Select the items to return – full or partial order returns are allowed.
• Complete return details – shipping method, packaging type, and shipping date.
• Pack and ship the product – via courier, parcel locker, or drop-off point.

Return requirements: Products must be in their original packaging, unworn, with labels and seals intact, and accompanied by the receipt and withdrawal declaration form.

Return shipping costs are the responsibility of the customer. If the order was paid for but not collected, we will deduct the return shipping cost from your refund.

Return Address:
Affair Fashion
Franklin 96
63-400 Ostrow Wielkopolski
Poland

You may also email the withdrawal declaration to atelier@affairfashion.eu. The return period is counted from the date the email or parcel was sent.

We process refunds within 14 days of receiving the returned goods. Refunds are made via the same payment method used at checkout. Please note: shipping costs are non-refundable in case of partial returns.

Exchanges

We offer exchanges for the same product in a different size within 14 days. Please contact us first to confirm stock availability of the size you want.

Exchange fee: PLN 15.00 in Poland, payable via cash in parcel or transfer:

Affair Fashion
Agnieszka Fimiak
Bank Santander S.A.
IBAN: PL73109011600000000105507137

Once you receive confirmation, send the product along with the exchange form to:

Affair Fashion
Franklin 96
63-400 Ostrow Wielkopolski
Poland

Complaints

If the product is faulty, damaged or incorrect, please contact our support team via the contact form, email, or hotline (Mon–Fri, 9:00–17:00).

• Describe the issue in detail.
• Include order number, receipt or invoice.
• Attach photos if applicable.

If your complaint is accepted, we will provide an appropriate resolution: product replacement, repair, refund, or another agreed solution.

Complaints Address:
Affair Fashion
Franklin 96
63-400 Ostrow Wielkopolski
Poland

Need Assistance?

We’re here to help! For any questions about returns, exchanges, or complaints, please contact our Customer Service Team at atelier@affairfashion.eu.

For full policies, forms, and declarations, visit: https://affairfashion.eu/zwrot